FSD1-EP10 Exam Project
FSD1-EP10 Exam Project
- Course description
- Course CodeFSD1-EP10
- Level of Study5.1
- Program of StudyService Design
- Credits10
- Study Plan CoordinatorMarna Haskins
This major project reflects the competence the candidates have acquired during the academic year.
The candidate must solve the assignment independently or as part of a group from a practical problem. Candidates will be encouraged to form small groups based on the tasks/challenges of the given problem. Internship projects are recommended, and the project challenges candidates to find a real-world project to acquire practical experience in a professional setting. The candidate is responsible for all aspects of the project, in accordance with the supervisor through the internship, if applicable. If the candidate is not working on a real-world project, the academic staff will present an alternative case project. The completed project will be presented to the teacher, sensor, fellow students and, if applicable, the customer. If the candidate is working on a real-world project, the candidate must provide documentation for the completed project, even if it is not within the customer’s specifications.
The course aims to allow candidates to make independent choices and deliver a comprehensive product from start to finish with professional standards, deadline compliance and focus on efficient workflows. The candidate must demonstrate their ability to make reasonable and efficient choices to create a streamlined service design ready to implement in the client organisation, relevant and detailed documentation, in addition to communicating with professional terminology and expressions during a project
The candidate:
- has knowledge of the service design industry and is familiar with the associated work
- has knowledge of presentation tools and how to present service propositions to customers or project stakeholders
- can update their knowledge of service design tools, methodologies and vocational developments
- has knowledge about how service design concepts and service design propositions are presented to stakeholders and external client organizations to ensure clear collaboration and a solution that fits with client/user needs.
The candidate:
- can apply vocational knowledge of service design to solve a given problem.
- can apply vocational knowledge of project management to describe and carry out a project.
- can apply vocational knowledge to present service designs and propositions to users, clients, or project stakeholders.
- masters contributing to a service design project through industry-standard collaboration tools.
- can find information and material relevant to solving a given problem that requires or benefits from a tailormade service design.
- can study a given project and identify and conceptualise a process and proposition to carry it out.
The candidate:
- can carry out any service design project based on the given project brief.
- can carry out the task of documenting their service proposition process.
- can build and maintain relations with his/her peers, clients, or other target groups.
- can develop service design projects of relevance to the any organization or industry.
- understands the ethical principles that apply to user and customer relations in a Service Design process.
- has developed an ethical attitude in relation to the practising of different design disciplines.
- can carry out work in a service design team consisting of user research, ideation and concept development based on the needs of selected target groups.
- can build relations with peers and collaborate across design discipline boundaries and with external target groups.
- can develop human-centred service design solutions and contribute to a service design team.
Digital Learning Resources
The learning management system (LMS) is the primary learning platform where students access most of their course materials. The content is presented in various formats, such as text, images, models, videos or podcasts. Each course follows a progression plan, designed to lead students through weekly modules at their own pace. Exercises and assignments (individual or in groups) are embedded throughout the courses to support continuous practice and assessment of the learning outcomes.
Campus Resources
In addition to the digital learning resources, campus students participate in physical learning activities led by teachers as part of the overall delivery.
Guidance
Guidance and feedback from teachers support students' learning journeys, and may be provided synchronously or asynchronously, individually or in groups, via text, video or in-person feedback.