FSD1-EP10 Exam Project

FSD1-EP10 Exam Project

  • Course description
    • Course code
      FSD1-EP10
    • Level of study
      5.1
    • Program of study
      Service Design
    • Credits
      10
    • Course coordinator
      Marna Haskins
Teaching term(s)
2024 Autumn
2025 Spring
About the Course

This major project reflects the competence the candidates have acquired during the academic year.

The candidate must solve the assignment independently or as part of a group from a practical problem. Candidates will be encouraged to form small groups based on the tasks/challenges of the given problem. Internship projects are recommended, and the project challenges candidates to find a real-world project to acquire practical experience in a professional setting. The candidate is responsible for all aspects of the project, in accordance with the supervisor through the internship, if applicable. If the candidate is not working on a real-world project, the academic staff will present an alternative case project. The completed project will be presented to the teacher, sensor, fellow students and, if applicable, the customer. If the candidate is working on a real-world project, the candidate must provide documentation for the completed project, even if it is not within the customer’s specifications.

The course aims to allow candidates to make independent choices and deliver a comprehensive product from start to finish with professional standards, deadline compliance and focus on efficient workflows. The candidate must demonstrate their ability to make reasonable and efficient choices to create a streamlined service design ready to implement in the client organisation, relevant and detailed documentation, in addition to communicating with professional terminology and expressions during a project

Course Learning Outcomes
Learning outcomes - Knowledge

The candidate:

  • has knowledge of the service design industry and is familiar with the associated work
  • has knowledge of presentation tools and how to present service propositions to customers or project stakeholders
  • can update their knowledge of service design tools, methodologies and vocational developments
  • has knowledge about how service design concepts and service design propositions are presented to stakeholders and external client organizations to ensure clear collaboration and a solution that fits with client/user needs.
Learning outcomes - Skills

The candidate:

  • can apply vocational knowledge of service design to solve a given problem.
  • can apply vocational knowledge of project management to describe and carry out a project.
  • can apply vocational knowledge to present service designs and propositions to users, clients, or project stakeholders.
  • masters contributing to a service design project through industry-standard collaboration tools.
  • can find information and material relevant to solving a given problem that requires or benefits from a tailormade service design.
  • can study a given project and identify and conceptualise a process and proposition to carry it out.
General Competence

The candidate:

  • can carry out any service design project based on the given project brief.
  • can carry out the task of documenting their service proposition process.
  • can build and maintain relations with his/her peers, clients, or other target groups.
  • can develop service design projects of relevance to the any organization or industry.
  • understands the ethical principles that apply to user and customer relations in a Service Design process.
  • has developed an ethical attitude in relation to the practising of different design disciplines.
  • can carry out work in a service design team consisting of user research, ideation and concept development based on the needs of selected target groups.
  • can build relations with peers and collaborate across design discipline boundaries and with external target groups.
  • can develop human-centred service design solutions and contribute to a service design team.
Teaching and Learning

In this course, the following teaching and learning methods can be applied, but are not limited to:

  • Lecture: Educator-led presentations or activities providing knowledge, skills, or general competencies in the subject area.
  • Group work: Collaborative activities where students work together to solve problems or complete tasks.
  • Tutoring: One-on-one or small group sessions with an instructor for personalized guidance and support.
  • Student presentations: Opportunities for students to demonstrate their understanding of course material by presenting to peers.
  • Online lessons: Digital content delivered via an online learning platform.
  • Guidance: Individualized advice and direction from instructors to support students in their learning journey.
  • Workshops: Practical sessions focused on hands-on application of theoretical concepts or skills.
  • Self-study: Independent study where students engage with course material on their own without any teacher support.
Reading list

Teaching materials, reading lists, and essential resources will be shared in the learning platform and software user manuals where applicable.

Assessments
Form of assessmentGrading scaleGroupingDuration of assessment
Exam Project
Grade A-F