UC3IOM10 IT Operational Management
UC3IOM10 IT Operational Management
- Course description
- NQF LevelBachelor's degree (Level 6 1. Cycle)
- Area of StudyComputing
- Program of StudyDigital Assurance and Security Management
- ECTS10
- CampusOnlinePLUS - Bergen, OnlinePLUS - Oslo, Online
- Course LeaderProf. Reinhardt Botha
Language of Instruction and assessment: English
May be offered on Campus and Online.
May be offered as a separate course.
Included in the following bachelor's degrees:
- Digital Assurance and Security Management
This course aims to familiarize students with the activities involved in day-to-day IT operations and the management of risks to IT infrastructure and systems. Students acquire knowledge of key activities in IT management, risks associated with the daily operation of IT infrastructures, key metrics used in IT operations, monitoring and reporting practices, risks introduced by task automation, and principles of business continuity. They develop skills in identifying risks in day-to-day IT operations and critically evaluating and comparing various controls based on specific business requirements. The course also promotes competence in effective communication with IT professionals and establishing connections between technical controls and business objectives.
The student has knowledge of
| K1 | key activities in IT Management. |
|---|---|
| K2 | risks related to the day-to-day running of IT infrastructures. |
| K3 | key metrics used in IT Operations. |
| K4 | monitoring and reporting of IT Operations. |
| K5 | risks introduced by task automation. |
| K6 | business continuity. |
The student gain skills in
| S1 | identifying risks in day-to-day IT operations. |
|---|---|
| S2 | critical evaluation and compare various controls in terms of suitable of specific business requirements. |
The student can demonstrate
| G1 | effective communication with IT professionals. |
|---|---|
| G2 | effective link of technical controls with business objectives. |
- IT Asset Management
- Incident Management
- IT Change Management
- Identity Management
- Automated Provisioning
- Availability Management
- Capacity Management
- Emergent Technologies
- Teaching will be based on a hybrid-flexible approach. Instructor-led face-to-face learning is combined with online learning in a flexible course structure that gives students the option of attending sessions in the classroom, participating online, or doing both.
- All activities require active student participation in their own learning.
- Learning delivery methods and available resources will be selected to ensure constructive alignment with course content, learning outcomes and assessment criteria.
- Students will be taught using a mixture of guidance, self-study, and lecture material. Topics will be introduced in a series of weekly lectures. The guidance sessions will be directed practical exercises and reading in which students can explore topics with support from a teacher. This material will also require students to self-manage their time to ensure tasks are completed and the theory is fully understood. This will allow the students to fully engage with lectures and with their peers.
- Learning resources are available in the LMS and include, but is not limited to:
- literature and online reading material (essential and recommended)
- streams, recordings and other digital resources, where applicable
- video conferencing and communication platforms, if applicable
- tools, software and libraries, where applicable
- Students must have access to an internet connection, and suitable hardware.
- Accessing live streams and virtual laboratories requires a minimum broadband connection of 2Mbps (4Mbps recommended).
- Students working on their own laptop/computer are required to acquire appropriate communications software; e.g., webcam, microphone, headphones.
UC2IRM10 IT Risk Management, and UC2RCO05 Regulatory Compliance, or equivalent.
The reading list for this course and any additional electronic resources will be provided in the LMS.
| Activity | Duration |
|---|---|
Teacher-led activity | 40 |
Teacher-supported work | 40 |
Self-study | 170 |