INTOP4004 Innovation in private and public sector services

    • Number of credits
      10
    • Teaching semester
      2023 Autumn, 2024 Autumn
    • Language of instruction
      English
    • Campus
      Lillehammer
    • Required prerequisite knowledge

      Ph.d.-stipendiat eller master med B som vektet gjennomsnittskarakter.

Course content

Against this background, the purpose of the PhD course is to give students insight into the current theories and research of innovation in services, in both private and public sector, with emphasis on commonalities and differences between the two. It provides an overview of the services research field and different scholarly traditions within it. This includes how they relate to the broader field of innovation studies. Based on this, it addresses ongoing discussions of what public and private service innovations are and how they are created, organized and disseminated. Topics that will be covered include intrinsic characteristics of services provision, the importance of ‘front end’ innovations, and patterns of innovation collaboration, including public-private partnerships.

Innovations, processes and outcome in private-sector services will be illuminated by studies of knowledge intensive business services and the culture industry. Furthermore, the course will examine intrinsic characteristics and the particular value context of public-sector innovation. Finally, questions related to the social implications of the services economy will be raised.

The development, provision and use of services constitute a large and growing proportion of economic activity. For one, it is increasingly acknowledged that industries traditionally thought of as manufacturers of goods are providing not physical artefacts but a ‘service’ to their customers. Moreover, growth in the involvement of services industries in international trade due to technological and regulatory change has gone hand in hand with employment growth occurring foremost outside the domains of traditional manufacturing industries. While this has been particularly pronounced in the ‘new technology based services’ that emerged from the ICT revolution, the last decades have also witnessed vibrant growth dynamics in creative and cultural industries, in tourism and in traditional business services such as finance and management consultancy. These economic sectors are important in their own right. Moreover, they provide firms outside the services sectors with knowledge and complementary capabilities and serve as nodes in innovation networks that operate at different spatial scales. Thus, the emergence and growth of these sectors is integral to an industrial landscape where inter-sector knowledge flows and combinatorial knowledge bases are essential to the dynamics of territorial economies.

As a result, it is becoming increasingly important for research and policy to understand the intrinsic characteristics of services innovation. This applies as well to the public sector, which in most European countries faces vast challenges because globalization, high unemployment and demographic change creates a mismatch between the potential for growth in tax incomes, and the growing demand for health and care services that follow in the wake of aging populations. Moreover, the demands put on public research and education policy, and on industrial policy more generally, by the need to recover from the financial crisis and accelerate economic growth while tacking environmental issues, are perhaps unprecedented. This translates into a need for public sector innovation, i.e. into a need to stimulate beneficial change in policies, institutions and the services they provide, in a context where professional or bureaucratic traditions often are strong, while risks are high and democratic accountability concerns pressing.

Learning Outcome

The course will give students knowledge of current research and research challenges in the study of public as well as private service innovation. The emergence of innovation studies will be highlighted. The understanding of service innovation in particular will discuss how public and private perspectives are intertwined, but can nonetheless be distinguished. The course aims to give the participants knowledge of a range of relevant methods and techniques that can be used to study innovation in services, and enable them to formulate research problems, conduct research and to contribute to the field.

Teaching and working methods

The course consists of interactive lectures, student presentations and discussions.

Required coursework

Active participation in the course, the reading of the entire course literature and a presentation of an outline of the PhD project is required. In order to obtain the 10 ECTS points, the participant need to submit and have approved a paper of 5000-6000 words based on the course literature, on the topic of the thesis.

Form of assessment

In order to obtain the 10 ECTS points, the participant need to submit and have approved a paper of 5000-6000 words based on the course literature, on the topic of the thesis.

Assessments
Form of assessmentGrading scaleGroupingDuration of assessmentSupport materialsProportionComment
Written assignment
Passed - not passed
Professional overlap
NameCreditsDateComment
INTOP4001 1 Innovation in private and public sector services
7,5
INTOP4001 2 Public innovation in context: Researching processes and practices of service innovation - without paper
5
INTOP4002 1 Innovation in privat and public sector services-with additional paper
2,5
INTOP4002 2 Innovation in tourism - without paper
1
Faculty
Inland School of Business and Social Sciences
Department
Department of Organisation, Leadership and Management